WebTrit introduces Caller ID selection, a feature that gives users full control over their outbound identity – the user can pick up a specific number among those allocated to them. It solves workflow challenges for call centers and fixes technical connectivity issues for international sales teams.
The hidden problem with international calls
For sales teams working across borders, this feature is a technical necessity, not just a preference.
When an agent calls a client in the UK using a US number 206-555-1234, the connection often fails in two ways:
- The “fake number” error: Since 2065551234 does not look like a proper UK number, the network may display “No caller ID” or the number will be shown in some strange format, unrecognizable to the called party – this greatly increases the chance that the call will never be answered. instead.
- Broken callbacks: Most of the time the UK telco will display the caller’s number in the local format for the UK (0206-555-1234 or smth similar). Now when the client tries to return the call, the operator in the UK will treat it as a call to the area of London (020) – so the call will not be connected at all, or (what’s even worse) will be connected to some person in UK who was no relation whatsoever to them.
The simplest fix: Selecting a local UK DID before the call ensures accurate Caller ID. This displays a familiar number, allowing clients to return the call without issues.
Perfect for сall centers and outsourced support
For call centers managing support for multiple companies, context is everything. Agents no longer need separate devices or complex logins to switch roles.
- One agent, multiple brands: An agent can handle customer service for “Company A” in the morning and “Company B” in the afternoon from a single interface.
- Eliminate confusion: By selecting the correct outbound DID before the call, the agent ensures the customer sees the number they have stored in their contacts (and not an unknown number, potentially associated with the spam or fraud), and most likely will answer the call.
- Professional consistency: If a customer calls back, they reach the specific line dedicated to that business, keeping the experience professional and organized.
What caller ID selection means for service providers
When number management is simple, your customers have a clear reason to buy local DIDs for every region they serve. Every new number they purchase increases your recurring profits. You grow your revenue, and your customers stay with you longer because the service just works.
👉 Want to see it in action? Contact us to schedule a live demo or start your free trial.
Explore More from WebTrit
Want to see how WebTrit keeps communication clear and efficient?
- Discover how WebTrit powered PortaPhone boosting call center efficiency with the latest updates.
- Or browse the full Key Features page to learn how WebTrit improves everyday communication.
FAQ: Caller ID Selection
It’s a feature that lets you choose which of your assigned phone numbers is passed in the outgoing call info – and this what shows up on the other person’s screen when you call them.
You have two easy options – you can pick a specific number, when clicking on an entry in the “Contacts” or Recents list – this will apply for that single call only, or assign a default caller ID permanently (to be applied for all further calls) in the Settings menu.
It removes the need for multiple logins or devices. One agent can represent several different businesses just by selecting the correct number before they hit dial.
It builds trust. People are more likely to answer a local number. Plus, it prevents technical errors where networks might display your number incorrectly to foreign callers.