WebTrit Softphone & Web Dialer Features
Check out WebTrit’s softphone and web dialer features that help businesses make calls and stay connected with a branded solution.
General Calling App & Web Dialer Features
These are the key calling features in WebTrit built for service providers and businesses that need a simple, branded way to stay connected. They help your team make and manage calls with ease—on mobile or web, from anywhere. Below, you’ll find current and upcoming features with short descriptions, business benefits, and availability across platforms.
Call & Communication Features
| Feature Name | Description | Benefit | Softphone | Web Dialer |
|---|---|---|---|---|
| Attended Transfer | Speak to the recipient before transferring the call. | Ensures smoother handovers and better customer experience. | ✅ Implemented | 🔜 Coming Soon |
| Blind Transfer | End users can transfer the audio/video call to another user from their Cloud PBX. | Enhances call management flexibility and improves workflow efficiency | ✅ Implemented | ✅ Implemented |
| Call History | End users can look through the list of all incoming and outgoing calls, filter them by date, play or download the call recordings, and make a new voice/video call to a specific contact. | Simplifies record keeping and follow-up communication | ✅ Implemented | ✅ Implemented |
| Call Hold | Place the active call on hold. | Adds flexibility to manage multiple conversations. | ✅ Implemented | ✅ Implemented |
| Call Pull | Switch the active call from another device to this one. | Increases mobility and continuity for users. | 🔜 Coming Soon | 🔜 Coming Soon |
| Call Recording | End users can play the call recordings and download them from the softphone / web dialer. | Enables documentation of important conversations and quality control | 🔜 Coming Soon | ✅ Implemented |
| Chat | One-on-one and group messaging within the PBX system. | Enables quick, text-based internal communication. | ✅ Implemented | 🔜 Coming Soon |
| CLI Selection | Choose which caller ID is shown for outgoing calls. | Supports identity management for multi-number users. | 🔜 Coming Soon | 🔜 Coming Soon |
| Recent Calls | View and redial from the last 10 calls. | Enhances communication efficiency. | ✅ Implemented | ✅ Implemented |
| SMS Integration | Send and receive SMS via Cloud PBX or gateway. | Adds messaging capability for customer engagement. | ✅ Implemented | 🔜 Coming Soon |
| Voice and Video Calls | Make audio/video calls within the PBX network. | Provides essential communication functionality. | ✅ Implemented | ✅ Implemented |
| Voicemail Box | Listen to and manage voicemail messages. | Ensures you never miss important messages. | ✅ Implemented | 🔜 Coming Soon |
User Experience & Interface
| Feature Name | Description | Benefit | Softphone | Web Dialer |
|---|---|---|---|---|
| Audio/Video Settings | Configure bitrate, codec preferences, and other media parameters. | Optimizes call quality based on device and network conditions. | ✅ Implemented | 🔜 Coming Soon |
| Contact Book | End users can see the contacts from their Cloud PBX environment. | Centralizes contact information for efficient communication | ✅ Implemented | ✅ Implemented |
| Customization | Use your brand's logo and color theme in the softphone / web dialer. | Enhances brand visibility for service providers. | ✅ Implemented | ✅ Implemented |
| Dial Pad | Touchpad for dialing phone numbers manually. | Enables traditional dialing capability. | ✅ Implemented | ✅ Implemented |
| Favorite Contacts | Mark frequently used contacts for quick access. | Saves time and boosts productivity. | ✅ Implemented | ✅ Implemented |
| Multi-Language Support | Interface available in multiple languages. | Enhances usability for international users. | ✅ Implemented | ✅ Implemented |
| Personal Contacts | Access and call contacts saved on the device. | Combines business and personal communication in one communication tool. | ✅ Implemented | 🔜 Coming Soon |
| Pop-up Notification | Enable pop-up alerts to stay informed about calls and updates when the dialer window is in the background. | Ensures important calls aren't missed even when working on other tasks | - | ✅ Implemented |
| Profile Picture | Set your photo using Gravatar. | Personalizes interactions with colleagues. | ✅ Implemented | ✅ Implemented |
| System Notifications | In-app and system notifications for system messages, and updates. | Keeps users informed and responsive. | 🔜 Coming Soon | 🔜 Coming Soon |
System Access & Connectivity
| Feature Name | Description | Benefit | Softphone | Web Dialer |
|---|---|---|---|---|
| Access to Personal Information | End users can view their personal information as recorded by the provider, such as name, surname, and mobile number. | Provides transparency and user control over personal data | ✅ Implemented | ✅ Implemented |
| Adaptive Network Switching | Seamless transition between 3G/4G and WiFi during a call. | Ensures call continuity even when the network changes. | ✅ Implemented | ✅ Implemented |
| Connection Status | Visual indicators showing network or registration status. | Helps users understand their connectivity in real time. | ✅ Implemented | ✅ Implemented |
| Log Records | Collect logs for diagnosing call-related issues. | Assists in faster technical support. | ✅ Implemented | 🔜 Coming Soon |
| Push Notifications | Receive calls/messages even when the softphone is closed. | Saves battery while staying reachable. | ✅ Implemented | - |
| Registration | Manually register/unregister from the SIP server. | Provides user control over their availability. | ✅ Implemented | ✅ Implemented |
| Secure Access | Sign in using account ID and OTP sent via email. | Ensures secure, password-free access. | ✅ Implemented | ✅ Implemented |
Unique Feature Set for Telecom Operators
WebTrit gives telecom operators all the tools to launch better voice and video apps. Save time, connect with your systems, and deliver a better calling experience—while staying in full control of your app’s design and features.
| Feature Name | Description | Benefit |
|---|---|---|
| API for Easy WebRTC Integration | Easily add voice and video calling to any platform with our straightforward API, designed for developers without VoIP expertise. | Launch voice and video calling faster without needing deep VoIP knowledge |
| Automated Sync of User Data | Connects to existing VoIP systems or BSS through API adapter, streamlining softphone / web dialer configuration and user setup. | Reduce manual work and setup time with seamless integration to your current systems |
| Cross-Platform Web Dialer | Facilitate calls from any web browser on PC, Mac, Linux, or tablet without needing software installation. | Let users stay connected from any device |
| Embedded Pages | Incorporate web pages for customer sign-up, promotions, or personalized CTAs directly in the softphone / web dialer, updateable without new releases. | Promote services and onboard users directly in-app |
| Robust Communication Suite | High-quality voice and video calls, messaging, and essential PBX features like call hold and transfer. | Deliver clear, reliable communication with all the tools in one place. |
| Seamless Integration | Communicates with cloud PBX, UCaaS, or VoIP softswitch using SIP protocol with no need for reconfiguration. Tested with Broadsoft, Netsapiens, PortaSwitch, Asterisk and more. | Connect instantly with your existing VoIP backend—no reconfiguration required. |
| SDK for Custom Softphone / Web Dialer Creation | Create a fully custom softphone / web dialer with our SDK, modifying UI and functionality while leveraging existing communication components. | Build a unique solution faster by customizing the UI and features. |
| SMS Support | Utilize your own SMSC infrastructure or CPaaS providers like Twilio for direct SMS sending to mobile networks. | Expand reach with flexible SMS capabilities using your preferred infrastructure or providers. |
| Value-Added Services and Upselling | Enhance offerings with dialing widgets for CRMs like HubSpot or Zoho, and “Call Me” widgets for customer websites. | Boost user engagement and create new revenue streams. |
| White-label Calling Solutions | Brand your iOS and Android softphone apps / web dialer with your logo, colors, and fonts using our brand editor. | Make your calling solution truly yours with full branding |
What WebTrit Users Say
FAQ: WebTrit Softphone & Web Dialer Features
Yes. WebTrit is available as a mobile softphone app and as a web dialer that works in any modern browser—no installation required.
Absolutely. WebTrit supports any SIP-based system and has been tested with PortaSwitch, Asterisk, 3CX, FreePBX, BroadSoft, Netsapiens, and others. No major reconfiguration is needed.
Yes. You can connect WebTrit to any SIP-based PBX by developing a custom adapter that communicates with your system through API.
Yes. WebTrit includes a brand editor to customize your logo, colors, fonts, and even the dialer screen—on both mobile and web versions.
Definitely. WebTrit supports small teams and large telecom providers. You can easily scale by adding users when needed.
Yes. WebTrit is designed to connect to your existing VoIP system using SIP.